Returns & Exchanges

At Santa Cruz Shredder, we stand behind the quality of our American-made products and offer a 30-day return window for unused items in their original packaging. We strive to ensure every customer is fully satisfied with their purchase and our industry-leading durability.

1

Initiate Your Request

Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Package with Care

Ensure the item is unused and placed in its original packaging to prevent damage during transit; please include your RMA number inside the box.

3

Ship to Our Facility

Affix the provided shipping label or use a tracked carrier of your choice to send the package back to our Santa Cruz warehouse.

4

Inspection and Refund

Once our quality control team verifies the condition of the item, your refund will be processed to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing